Happy to Help | A Customer Support Podcast
Buzzsprout
If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you!
Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
Categorias: Finanzas
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Text the show! In this episode of Happy to Help, we dive into the pressure-filled world of customer support and why it’s time to shift from frantic reaction to intentional response. Learn how operating from a place of calm not only reduces mistakes but leads to better customer experiences, stronger team morale, and reduced burnout. With real-world examples of how urgency can derail even the best support intentions, this episode is packed with strategies to help you: Recognize the hidden costs...
Episodios anteriores
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30 - The High Cost of Urgency: Mistakes, Burnout, and Bad Customer Experiences Tue, 14 Oct 2025
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29 - Remote Support Team Management with Erica Clayton Tue, 09 Sep 2025
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28 - Live Demos, Orientations, and Reducing Support Tickets Through Customer Education Tue, 12 Aug 2025
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27 - The Role of AI in Customer Support with Conor Pendergrast Tue, 08 Jul 2025
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26 - Journey Mapping the Customer's Experience with Stacy Sherman Tue, 10 Jun 2025
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25 - Balancing Inbox Coverage and Support Projects with Chase Clemons Tue, 13 May 2025
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24 - How to Build and Maintain an Effective Knowledge Base Tue, 08 Apr 2025
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23 - Communicating Effectively with Developers and Tech Support Tue, 11 Mar 2025
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22 - 5 Easy Ways to Instantly Improve Your Customer Service in 2025 Tue, 11 Feb 2025
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21 - Lessons from 20 Episodes of Happy to Help Tue, 24 Dec 2024
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20 - Cultivating a Healthy Support Team with Suneet Bhatt Tue, 10 Dec 2024
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19 - How Whole Company Support Improves Products and Processes with Kristi Ernst Thompson Tue, 26 Nov 2024
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18 - Crisis Management Tips for Customer Success Teams Tue, 12 Nov 2024
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17 - Customer Support Strategies for a Stress-Free Holiday Season Tue, 29 Oct 2024
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16 - Elevate CX Denver Recap: Top Lessons, AI Tips, and Customer Service Week Ideas Tue, 15 Oct 2024
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15 - How to Write Remarkable Emails for Customer Support Tue, 01 Oct 2024
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14 - Strategies for Understanding and Implementing Customer Feedback with Chase Clemons Tue, 17 Sep 2024
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13 - The Importance of Finding Your Community with Sarah Hatter Tue, 03 Sep 2024
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12 - Customer Support Scheduling: How to Balance Inbox Coverage & Deep-Work Time Tue, 20 Aug 2024
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11 - The Art of Training New Hires Efficiently Tue, 06 Aug 2024
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10 - The Power of Kindness in Support and Leadership with Sarah Caminiti Tue, 23 Jul 2024
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9 - How to Add After-Hours Customer Support for Small Teams Tue, 09 Jul 2024
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8 - Strategies for Working With Angry Customers Tue, 25 Jun 2024
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7 - The Evolution of Buzzsprout Support Tue, 11 Jun 2024
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6 - Tips for Hiring a Stellar Customer Support Team Tue, 28 May 2024
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5 - Setting Brand-Aligned Support Tone That Turns Customers into Fans Tue, 14 May 2024
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4 - Establishing Communication Goals for Your Support Team Tue, 30 Apr 2024
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3 - From Perfectionism to Mastery: How Real Mistakes Build Customer Loyalty Tue, 16 Apr 2024
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2 - The Transformative Power of Empathy in Customer Support Tue, 02 Apr 2024
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1 - We're Happy to Help Wed, 21 Feb 2024